Refund policy

Return and Refund Policy

Last updated: October 15, 2026

At Shopla, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below before requesting a return or refund.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

The item is unused, unworn, and in its original condition.
The item includes its original packaging, tags, and accessories, where applicable.
You provide your order number and contact us before returning the item.

Some products may be ineligible for return due to their nature, hygiene requirements, or applicable law. Any such exclusions will be disclosed where required.

2. How to Request a Return

To request a return:

Email us at hello@shopla.store.
Include your order number, the item you wish to return, and the reason for your request.
If the item is damaged, defective, or incorrect, please include clear photographs when possible.
Wait for our instructions and return authorization before shipping anything back.

Please do not send products to a return address without receiving instructions from our support team.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at hello@shopla.store.

Please include your order number, a description of the issue, and photographs where possible.

After reviewing your request, we will explain the available resolution, which may include a replacement, return, or refund, as appropriate and in accordance with applicable law.

For verified damaged, defective, or incorrect items, Shopla will cover reasonable return shipping costs when a return is required.

4. Return Shipping Costs

For returns due to a change of mind, such as choosing the wrong size or color, the customer is responsible for return shipping costs unless otherwise stated or required by applicable law.

For verified damaged, defective, or incorrect items, Shopla will cover reasonable return shipping costs when applicable.

Please contact us before arranging return shipping so we can provide the correct instructions.

5. Non-Returnable Items

Certain items may not be eligible for return where permitted by law. These may include:

Personalized or custom-made products.
Items that cannot be returned for hygiene or safety reasons after opening, where applicable.
Gift cards and other items that are legally non-refundable, where applicable.

Any applicable exclusions will be communicated clearly. Nothing in this policy limits your statutory consumer rights.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method, unless otherwise required by law or agreed with you.

We aim to process approved refunds within 5–10 business days. Your bank or payment provider may require additional time for the funds to appear in your account.

If you have not received your refund after the applicable processing period, please contact us at hello@shopla.store.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at hello@shopla.store with your order number.

Cancellation requests are subject to the order's fulfillment status and applicable law. Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may contact us to discuss the available return options.

Nothing in this section limits any cancellation rights you may have under applicable law.

8. Exchanges

If you wish to exchange an item for a different size, color, or product, contact us at hello@shopla.store before returning the item.

Exchanges are subject to product availability. If an exchange is unavailable, we will explain the available alternatives in accordance with this policy and applicable law.

9. Late, Missing, or Undelivered Orders

If your order has not arrived within the estimated delivery period, or your tracking information has not updated for an extended period, please contact us at hello@shopla.store.

Include your order number so we can review the situation and help determine the appropriate next steps.

If an order is lost, not delivered, or otherwise fails to meet applicable legal requirements, we will address the issue in accordance with applicable law and any relevant shipping or purchase terms.