Shipping policy

Shopla Shipping Policy

Last updated: October 15, 2026

Thank you for shopping with Shopla! This Shipping Policy explains how we process and ship your orders, the shipping costs that may apply, and what you can expect after placing an order.

1. Order Processing

Unless otherwise stated on our website, orders are typically processed within 1 business day, excluding weekends and public holidays.

Orders placed after noon, on weekends, or on public holidays may begin processing on the next business day.

Processing times may occasionally be longer due to high order volumes, supplier availability, or other unforeseen circumstances.

You will receive an order confirmation after placing your order. Once your order ships, we will send a shipping confirmation and tracking details when available.

2. Shipping Methods and Delivery Times

Available shipping methods, shipping charges, and estimated delivery times will be displayed at checkout when available.

Delivery estimates generally begin once your order has shipped, not when the order is placed. Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by carrier delays, weather conditions, customs processing, supplier availability, or other circumstances beyond our reasonable control.

3. Shipping Costs

Shipping costs are calculated at checkout based on factors such as your delivery address, the shipping method selected, and the applicable shipping rates.

Free standard shipping may be available on selected products or orders when expressly displayed on our website or at checkout.

Any shipping charges collected at checkout will be shown before you complete your purchase.

4. Order Tracking

When tracking is available for your shipping method, we will email you a tracking number and tracking link after your order ships.

Tracking information may take some time to appear or update after the carrier receives your package.

If your tracking information has not updated for an extended period, please contact us at hello@shopla.store for assistance.

5. Shipping Destinations

Shopla currently ships to the United States.

We may update our shipping destinations from time to time. Please check the available shipping options at checkout to confirm whether delivery is available to your address.

6. Customs Duties and Import Charges

Some shipments may be subject to customs duties, import taxes, or other fees, depending on the product and shipping arrangements.

Any applicable charges collected at checkout will be displayed before you complete your purchase. If additional charges are payable separately, responsibility for those charges will be determined by the shipping arrangement and applicable law.

Customs processing may also affect delivery times.

7. Address Accuracy

Please ensure that your shipping address and contact information are accurate and complete before placing your order.

If you need to correct your address, contact us as soon as possible at hello@shopla.store. We cannot guarantee that changes can be made after an order has entered processing or has shipped.

If a package cannot be delivered because of an incorrect or incomplete address, we will work with you and the carrier to determine the available options, subject to applicable law and the carrier's policies.

8. Lost, Damaged, or Delayed Packages

If your order appears to be lost, arrives damaged, or experiences a significant delay, please contact us at hello@shopla.store with your order number and any relevant tracking information.

We will help investigate the issue with the carrier or fulfillment provider and explain the available next steps.

If an order is confirmed lost, damaged, or not delivered as required, we will work with you to resolve the matter in accordance with our policies and applicable law.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at hello@shopla.store.

We may be able to accommodate your request before the order has been processed or shipped, but changes and cancellations cannot be guaranteed once fulfillment has begun.

If an order is canceled and a refund is due, the refund will generally be issued to the original payment method in accordance with our Return and Refund Policy and applicable law.